Post-COVID-19 Resumption updates

The health, safety, and well-being of all our customers, partners, staff and the communities in which we operate remains our top priority. Over the past few months we have been working hard to put in place the necessary health and safety measures to resume our services fully.

Customer services in Amman is open since 9 August 2020 for both remote and face-to-face services. All face-to-face services need to be booked in advance (see how to book an appointment, below).  

The following services will be delivered face-to-face:

• School exams certificate collection and verification services 
• Registration for school exams
• IELTS results collection 
• Purchase of IELTS preparation books
• Teaching Centre certificates collection 
• Cheque collection
• UK education qualification verification services
• Certified UK school certificates
• Obtaining an IELTS Test Report Form (TRF)
• Other TRF-related services
• Sending the IELTS results to a receiving organisation (university, embassy, organisation, etc.)
• Enquiry on results (EOR)

IELTS-related services (in bold) can also be provided remotely (check 'Providing IELTS services remotely' update, below).

How to book an appointment

Please click on the following link https://bookeo.com/britishjor to book an appointment or call (06) 4603420 to speak to one of our customer services representatives.

The registration window for the school exams’ November session will be available to private candidates from Tuesday 4 August until Tuesday 11 August 2020   

Starting 4 August, private candidates can proceed with their registration remotely as per the following process: 

1. Scroll down to download the application and required documents
2. Fill in your application 
3. Submit your proof of payment (Please see ‘How can I pay?’ below)
4. Send the filled application and proof of payment as an attachment by email to info@britishcouncil.org.jo

How can I pay?  

You can pay through cash deposit at our bank Standard Chartered (kindly note we don’t accept any payment submitted through exchange agencies).

Our bank details are the following:

• Bank Name:  Standard Chartered Bank
• Bank Swift code: SCBLJOAX
• Currency: JOD
• IBAN: JO75SCBL1220000000001212723701
• Account Holder: The British Council

After 9 August 2020

As of 9 August, and upon the resumption of our face-to-face customer services, private candidates will also have the option to complete registration as per the following process: 

1. Please click here https://bookeo.com/britishjor to book an appointment or call (06) 4603420 to speak to one of our Customer Services representatives.  
2. Attend on the appointed date and time  
3. You will be asked to fill in an application at the front desk and pay the examination fees.

The following services will continue to be delivered remotely:

1. Obtaining an IELTS Test Report Form (TRF)
2. Other TRF-related services
3. Sending the IELTS results to a receiving organisation (university, embassy, organisation, etc.)
4. Enquiry on results (EOR)

To access any of the above services, test takers are required to submit the following information by email to info@britishcouncil.org.jo:

1. A duly filled service form - service form templates are available in the download section below
2. Copy of ID/Passport
3. Proof of payment (see how to pay, below)

We will try to process your request within two working days. Once we receive all the information, you will receive the Air Waybill Number to track the status of your request.

How can I pay for any of the services?  

You can pay through cash deposit at our bank Standard Chartered (kindly note we don’t accept any payment submitted through exchange agencies).

You can also pay via bank transfer, however in this case we will have to wait until we receive a payment notification from our bank, which sometimes might take up to 2 weeks. 

Our bank details are the following:

• Bank Name:  Standard Chartered Bank
• Bank Swift code: SCBLJOAX
• Currency: JOD
• IBAN: JO75SCBL1220000000001212723701
• Account Holder: The British Council

Service cost

Following local health authority and government guidance, we have taken steps to resume Computer-Delivered (CD) IELTS testing sessions at the British Council as of 1 July 2020. Booking is open for tests starting from 25 June 2020

To do this safely and prevent the spread of Covid-19, health precautions are in place to protect both candidates and staff. 

These include:

Self-declaration form: All test takers must sign a declaration form at the entrance of the exams area on test day to declare that they are eligible to attend the test session

• Test takers should not attend the test if: they are under a quarantine, self-quarantine, stay-at-home or medical surveillance order, as specified by the local authorities OR if they have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms
• Test takers under 18 years have to get the declaration form signed by the guardian. The guardian will have to leave the test premises and return to collect their ward
• Temperature screening will be in place at all test venues. Test takers with symptoms of fever will not be able to take the test and will be asked to leave the test venue
• Social distancing measures must be adhered to – with other test takers and staff always two metres apart.
• All staff and test takers will be required to use face masks and gloves – test takers attend to the exam venue wearing their own face masks and gloves.
• New hygiene protocols in place with sanitation stations in the test centre.